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Microsoft
CRM helps management make informed business decisions.
With Microsoft Business Solutions CRM, managers can view all
sales and service activities, as well as work with a comprehensive set
of reporting tools to measure business activity and forecast sales. They
can run and view reports for sales activity and quotas, closed and
pending orders, support incident management and resolution, financial
summaries, and more. All reports are designed to help your business
identify the opportunities, trends, and problems that guide business
decision-making processes. Report data also can be easily exported to
other applications, such as Microsoft Excel. Microsoft
CRM allows your Sales and Service Departments to see the information
that they need at the right time. Microsoft
CRM lets your business offer consistent and efficient sales and service,
with integrated Sales and Customer Service modules and a centralized
information database that works across your existing business systems.
Employees can view, update and share information, including complete
views of sales and service activity, orders, and customer history.
Microsoft CRM gives your sales
reps an effective way to track and manage leads from multiple sources,
and your managers the ability to evaluate which leads result in closed
sales. Information can be
imported from a customer-facing Web site, marketing lists, and more.
In addition, sales reps can send e-mail messages or direct mail
materials to prospective customers, offering a special promotion. Any
leads that turn into customers and sales opportunities can be tracked
through the system.
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