 |
Promised
call-back response times |
 |
Discounted
normal and after-hours rate |
 |
A set
amount of support time included each month |
 |
No-charge
for the first thirty minutes of travel time |
 |
Remote
monitoring and support |
 |
Discounts
for training classes |
 | Detailed
Billing |
 |
Option
for unlimited phone support |
 |
Option
for night and weekend emergency pager access |
 |
Option
for fixed fee blanket support |